Frequently Asked Questions
Everything you need to know about your Universal Music Latin orders.
How long will it take for my order to ship?
Standard orders are typically processed within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page for estimated shipping timelines.
What is your return policy for music and apparel?
Unopened vinyl, CDs, and unworn apparel can be returned within 30 days of delivery. Please note that digital downloads and opened media are non-refundable.
Do you offer international shipping?
Yes, we ship our official artist merchandise and music globally. Shipping costs and delivery times vary by destination and are calculated at checkout.
Can I change or cancel my order once it has been placed?
Our system processes orders quickly to ensure fast delivery. You may request a cancellation within 1 hour of purchase; after that, we may be unable to stop the shipment.
What should I do if my vinyl arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact our support team within 7 days of receipt with photos of the damage to receive a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay for a secure checkout experience.