Returns & Exchanges

At Universal Music Latin Official Store, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that all apparel is unworn and media remains in its original factory seal.

• 3.
  Ship the Items

  Print the provided prepaid shipping label and drop off your package at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects and approves your return, your refund will be processed to the original payment method or your replacement item will be shipped.